SMS Terms

The CLOUDONE Account and Support Updates program is operated by CLOUDONE LLC. If you opt in, you agree to receive automated text messages from CLOUDONE about the request you submitted and your account. Messages may include receipt confirmations, support-request updates, account notices, and customer-service replies. Messages are specific to CLOUDONE and are not transferred to another sender.

Text consent is optional, separate from required Terms of Use and Privacy Policy acceptance, and is not a condition of any purchase or service. The request checkbox is not selected by default. You may request support without selecting it. Message frequency varies, up to 5 messages per month. Message and data rates may apply. Your carrier's terms govern your wireless service and charges. See the consent language below, which is also presented on our request form and reference-only opt-in page.

Reply STOP to any CLOUDONE message to cancel. The opt-out takes effect through the messaging program's automated keyword process, and you may receive one final message confirming that no further program messages will be sent unless you opt in again. Reply HELP for help. You may also contact CLOUDONE through the Contact page or use the Opt out page for other communication or privacy preference requests. Those channels do not replace the immediate STOP keyword path.

Opt-in confirmation: CLOUDONE: You are enrolled in recurring Account and Support Updates. Msg frequency varies, up to 5 msgs/month. Msg & data rates may apply. Reply HELP for help or STOP to cancel. Program update: CLOUDONE: There is an update about the request you submitted. Visit the Contact page on cloudone.com if you need help. STOP response: CLOUDONE: You have been unsubscribed and will receive no further messages from this program. HELP response: CLOUDONE: For help, visit https://cloudone.com/contact/. Msg frequency varies, up to 5 msgs/month. Reply STOP to cancel.

You must be at least 18 years old, reside in the United States, and use a text-capable mobile number that you control or are authorized to use. The program is intended for people who have submitted a request to CLOUDONE or have a CLOUDONE account. Do not opt in with a number you do not control. Wireless availability depends on whether your mobile service can receive messages from this program. Contact us through the Contact page if you are unable to receive a message.

Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and network availability and is not guaranteed. Message frequency varies, up to 5 messages per month. Message and data rates may apply.

CLOUDONE does not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for additional information. We may update these SMS Terms by posting a revised version here. Effective date: October 2, 2026. For support, use the Contact page.

I agree to receive automated text messages from CLOUDONE about the request I submitted and my account — receipt confirmations, support-request updates, account notices, and customer-service replies. Consent is not a condition of any purchase or service. Msg frequency varies, up to 5 msgs/month. Msg & data rates may apply. Reply STOP to cancel, HELP for help. See our SMS Terms and Privacy Policy.